Support Details

Office Hours:

  • Monday 8.30 am - 5.30 pm
  • Tuesday 8.30 am - 5.30 pm
  • Wednesday 8.30 am - 5.30 pm
  • Thursday 8.30 am - 5.30 pm
  • Friday 8.30 am - 5.00 pm
  • For telephone support please call 0845 621 11 11:

    Press 1 on the first options list for Training & Certification then:

    • Press 1 for Training Services
    • Press 2 for DEA Support
    • Press 3 for Non Domestic & Air Conditioning Support
    • Press 4 for Code & SAP Support
    • Press 5 for All other enquiries

    For general membership and non technical questions please contact certification@stroma.com

    Team Viewer

    To receive the best support during your calls you may be asked to install the Stroma Support Software, this allows our support team to remotely access your computer you can download and install this from here

    Non Domestic

    NDEA/DEC - technicalsupport@stroma.com
    Telephone Extenion: 610

    ACI - aircon@stroma.com

    Domestic

    CSH - csh@stroma.com or call 0845 621 11 14
    Telephone Extenion: 608

    SAP - sap@stroma.combr /> Telephone Extenion: 608

    DEA - domestic@stroma.combr /> Telephone Extenion: 614